Privacy Policy
Information We Collect
At drexanolio, we understand that your personal information deserves careful protection. We collect information in several ways to provide you with our financial stress management services and improve your experience with our platform.
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Financial information necessary for stress assessment and program customization
- Communication preferences and program participation data
- Payment information when you enroll in our programs
- Survey responses and feedback you choose to share with us
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain technical information to improve our platform and ensure security. This includes your IP address, browser type, device information, and how you interact with our website.
How We Use Your Information
Your information helps us deliver personalized financial stress management support. We've organized our data use into clear categories so you understand exactly how we handle your personal details.
Service Delivery
Providing personalized financial stress management programs and resources tailored to your situation
Communication
Sending program updates, educational content, and responding to your questions and support requests
Platform Improvement
Analyzing usage patterns to enhance our services and develop new features for better user experience
Legal Compliance
Meeting Australian privacy laws and other regulatory requirements that apply to our services
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we do share information in specific circumstances that support our service delivery and legal obligations.
Service Providers
We work with trusted partners who help us operate our platform and deliver services to you. These include payment processors, email service providers, and analytics platforms. All service providers are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory requests. We also reserve the right to share information to protect our rights, prevent fraud, or ensure the safety of our users and platform.
Your Privacy Rights Under Australian Law
The Australian Privacy Principles give you specific rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.
Access Your Information
Request a copy of the personal information we hold about you, including details about how we've used it and who we've shared it with.
Correct Your Information
Ask us to update or correct personal information that's inaccurate, incomplete, or out of date.
Data Portability
Request your personal information in a structured, commonly used format that you can transfer to another service provider.
Restrict Processing
Limit how we use your information in specific circumstances while we address your concerns or verify accuracy.
Object to Processing
Request that we stop using your information for particular purposes, including direct marketing communications.
Account Deletion
Request deletion of your account and associated personal information, subject to legal retention requirements.
To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity before processing certain requests.
Data Security
Protecting your financial and personal information is fundamental to our service. We implement multiple layers of security to safeguard your data both in transit and at rest.
Technical Safeguards
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced encryption standards for stored data using industry-approved algorithms
- Regular security audits and vulnerability assessments by independent security firms
- Multi-factor authentication for staff accessing sensitive systems
- Automated backup systems with encrypted storage in secure Australian data centers
Operational Security
Our team follows strict access controls and data handling procedures. Staff receive regular privacy and security training, and access to personal information is limited to employees who need it to perform their job functions. We maintain detailed logs of data access and regularly review these for unusual activity.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal requirements.
Retention Periods
When we delete your information, we ensure complete removal from our active systems. Backup copies are securely destroyed according to our data lifecycle management procedures.
International Data Transfers
Cross-Border Data Processing
While we primarily store and process data within Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place.
We only work with service providers in countries with adequate privacy protections or under contractual arrangements that provide equivalent protection to Australian privacy standards. You have the right to request details about any international transfers of your personal information.
Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and understand how you use our services. Most cookies we use are essential for the website to function properly.
Types of Cookies
- Essential cookies that enable basic website functionality and security features
- Analytics cookies that help us understand website usage and improve user experience
- Preference cookies that remember your settings and customization choices
- Marketing cookies that help us deliver relevant content and measure campaign effectiveness
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality and your ability to access some features of our services.
Children's Privacy
Our services are designed for adults dealing with financial stress and are not intended for individuals under 18. We don't knowingly collect personal information from children. If you believe we have inadvertently collected information from someone under 18, please contact us immediately so we can delete this information.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or by posting a notice on our website at least 30 days before the changes take effect.
Minor administrative changes may be implemented immediately. We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last revised.
Privacy Questions and Contacts
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Privacy Officer
125 Summer St, Orange NSW 2800, Australia
Phone: +61 2 4735 6691
Email: support@drexanolio.com
For complaints about privacy practices, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au